Refund Policy

Last updated: 21 July 2026

This Refund Policy explains when refunds and replacements are available for products purchased from Mute Market. It forms part of our Terms of Service. By placing an order, you agree to this policy.

1. All Sales Are Final

Because we sell digital products that are delivered instantly, all sales are final except in the specific circumstances set out below. Please make sure a product suits your needs before purchasing.

2. 24-Hour Warranty

Eligible products are covered by a 24-hour warranty that begins the moment your product is delivered. This warranty is your window to report a problem and request a replacement or refund.

3. When You Are Eligible for a Refund or Replacement

You may request a refund or replacement if, and only if:

• The product was not delivered, or
• The product was non-functional at the time of delivery and you reported it within the 24-hour warranty period.

Where a valid claim is confirmed, we will — at our discretion — provide a replacement first, or a refund where a replacement is not possible.

4. When Refunds Are Not Available

Refunds and replacements are not available where:

• The 24-hour warranty period has passed;
• The account or item worked on delivery but was later banned, restricted, or changed by the platform or by you;
• The issue was caused by misuse, incorrect setup, changing the account details, or breaking a third-party platform's rules;
• The product functioned as described;
• You simply changed your mind after purchase.

5. How to Make a Claim

To make a warranty claim, within 24 hours of delivery:

1. Join our Discord server: https://discord.gg/mutemarket
2. Open a support ticket.
3. Include your invoice ID and clear proof of the issue (screenshots or a short video).

The faster you contact us with proof, the faster we can resolve it. Claims without proof, or made after the warranty window, may be declined.

6. Chargebacks

Do not open a chargeback or payment dispute before contacting us. Filing a chargeback instead of opening a ticket is a breach of our Terms, results in a permanent ban, and forfeits any warranty or support. We keep full order and delivery records and will contest fraudulent disputes with the payment provider.

7. Discretion

We reserve the right to approve or deny any refund request at our discretion in order to protect our store and customers from fraud and abuse. Genuine issues reported in good faith and within the warranty window are always our priority.

Need help? Open a ticket in our Discord: https://discord.gg/mutemarket