Terms of Service

Last updated: 21 July 2026

Welcome to Mute Market. These Terms of Service ("Terms") govern your purchase and use of any product from our store. By placing an order, you confirm that you have read, understood, and agreed to these Terms and to our Refund Policy.

1. Agreement to Terms

By purchasing from Mute Market, you agree to these Terms and our Refund Policy. All sales are final except where a refund is expressly permitted under Section 5. By accessing or using any product you receive, you confirm your acceptance of these Terms.

2. Eligibility

You must be old enough to enter a legally binding agreement in your country of residence, and you are responsible for ensuring your purchase is lawful where you live. Products are for personal use only.

3. Digital Products & Risk

We sell digital products including game accounts, in-game items, and related tools. Because these products interact with third-party platforms (such as Ubisoft / Rainbow Six Siege), please understand:

• Some accounts may not fully comply with a third-party platform's own Terms of Service.
• As a result, there is an inherent risk of restrictions, suspensions, or bans imposed by those platforms.
• Mute Market has no control over, and accepts no responsibility for, any action taken by an external platform against an account after delivery.

You purchase digital products with full understanding of these risks.

4. Warranty & Support

We provide a 24-hour warranty on eligible products, beginning at the moment your product is delivered.

If you experience an issue covered by this warranty, you must, within 24 hours of delivery:

1. Join our Discord server: https://discord.gg/mutemarket
2. Open a support ticket describing the issue, with your invoice ID and any proof (screenshots/video).

Claims made after the 24-hour window has passed may not be eligible for replacement or support. We always aim to help where we reasonably can, but warranty coverage is not guaranteed once the window closes.

5. Refunds

All refunds are governed by our Refund Policy, which forms part of these Terms. In short: refunds are available only where a product was not delivered, or was non-functional on delivery and reported within the 24-hour warranty window. Please read the full Refund Policy before purchasing.

6. Chargebacks & Payment Disputes

Opening a chargeback, payment dispute, or PayPal claim instead of contacting us first is considered a breach of these Terms. If you have a problem, open a support ticket — we resolve genuine issues quickly.

Filing a fraudulent or unjustified chargeback will result in a permanent ban from our store and Discord server, and forfeits any warranty, replacement, or support. We reserve the right to submit order records, delivery logs, and chat history to the payment provider to contest disputes.

7. Discretionary Service

We reserve the right to refuse service, cancel an order, or deny a refund at our discretion in order to protect our store, our systems, and our customers from abuse or fraud.

8. Customer Responsibility

You are responsible for confirming that a product meets your needs and is compatible with your intended use before purchasing. We are not liable for issues arising from misuse, incorrect setup, or breach of any third-party platform's rules after delivery.

9. Limitation of Liability

To the maximum extent permitted by law, Mute Market's total liability for any claim relating to a product is limited to the amount you paid for that product. We are not liable for any indirect, incidental, or consequential loss.

10. Changes to These Terms

We may update these Terms and our Refund Policy at any time. The latest version will always be available on our store, and continued use of Mute Market after any change means you accept the updated Terms.

Need help? Open a ticket in our Discord: https://discord.gg/mutemarket